Warranty Information
All Amarr garage doors come with a manufacturer’s limited warranty covering defects in materials and workmanship.
Door Warranty Only
This warranty covers the garage door itself, including sections, hardware, springs, paint finish, and windows. It does not cover installation-related issues, as we do not install the doors. Proper installation according to manufacturer instructions is essential for warranty validity.
What’s Covered
Paint Finish
Guaranteed against section rust through due to paint finish cracking, splitting, or peeling. Surface rust and scratches are not covered.
Sections & Hardware
Steel and aluminum sections, parts, functional hardware, and springs guaranteed against defects in materials and workmanship.
Windows
Window frames, DecraGlass, DecraTrim inserts, and glass guaranteed against defects in materials and workmanship.
Warranty Period
Coverage varies by model. See the warranty periods table below for specific details.
Warranty Periods by Model
| Model | Paint Finish | Sections/Hardware/Springs | Windows |
|---|---|---|---|
| CL3000, DC3200, HR3000, OL3200 | Lifetime (Single Family) / 10 Years (Multi-Family) | Lifetime | 10 Years – DecraGlass, DecraTrim inserts, frames / 5 Years – Laminated / 1 Year – Insulated |
| CC4000, CL2000, DC3138, HR2000, OL3138 | 5 Years | 5 Years | 10 Years – DecraGlass, DecraTrim inserts, frames / 5 Years – Laminated / 1 Year – Insulated |
| CL1000, HI3000, HI3138, HR1000, LI3000, LI3138 | 3 Years | 3 Years | 10 Years – DecraGlass, DecraTrim inserts, frames / 5 Years – Laminated / 1 Year – Insulated |
| HI2000, LI2000, OS2000, ST2000 | 25 Years (Single Family) / 7 Years (Multi-Family) | 2 Years | 5 Years – Laminated / 1 Year – Insulated |
| HI1000, LI1000, OS1000, ST1000 | 15 Years (Single Family) / 5 Years (Multi-Family) | 1 Year | 5 Years – Laminated / 1 Year – Insulated |
| VI1000, HO1000 | 5 Years (Single Family) / 1 Year (Multi-Family) | 5 Years | 5 Years – Laminated / 1 Year – Insulated |
Multi-family refers to residential condominium or similar residential multi-family housing. Single pane glass is not covered in this warranty.
What’s Not Covered
- Installation-related issues from improper installation.
- Normal wear and tear.
- Lack of reasonable maintenance per manufacturer instructions.
- Product abuse, misuse, or unauthorized alterations.
- Damage from pressure washers, improper opener use, or external causes such as fire, hail, or hurricanes.
- Exposure to corrosive substances, salt spray, or harsh environmental conditions.
- Non-factory applied paint.
- Hi-lift or vertical lift applications. Only standard and low headroom applications are covered.
How to File a Warranty Claim
Claims must be made in writing promptly after discovering a defect. Amarr Company will repair, repaint, replace, or refund at their discretion. Any freight, removal, installation, painting, or labor charges are the responsibility of the original purchaser.
- Contact Amarr via email at ask.amarr@amarr.com.
- Include a complete description and photographs of the issue.
- Provide proof of purchase.
- Response may take up to two weeks.
Questions about warranty coverage? Contact our support team at info@garagedooroutlets.com or call 973-935-4190.
This is a summary of the Amarr Limited Warranty. The warranty is non-transferable and only valid to the original purchaser. The door must be installed and maintained in accordance with manufacturer’s instructions. Some states do not allow the exclusion or limitations of incidental or consequential damages or how long an implied warranty lasts, so limitations may not apply to you.